Overview
Connecting your Property Management System (PMS) with Botel AI ensures seamless synchronization between your listings, reservations, and guest communications. Botel AI integrates effortlessly with popular PMS platforms, enabling automation of tasks, guest interactions, and operational efficiencies.
Supported PMS Platforms
Botel AI integrates with major PMS platforms including:
Guesty
Hostaway
Lodgify
Airbnb (direct integration)
Booking.com (direct integration)
Expedia (direct integration)
How to Connect Your PMS
Follow these simple steps to connect your PMS with Botel AI:
Step 1: Navigate to Onboarding
Log in to your Botel AI dashboard.
Select Start Now from the Onboarding menu.
Step 2: Choose Your PMS Provider
Locate your PMS provider from the list of available integrations.
Click on your PMS to start the integration process.
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Step 3: Authenticate and Authorize
After selecting your PMS provider, you will see the authorization screen:
Enter Your Company Name: Type your official company name in the provided field.
Enter Your Company Phone: Input your company's primary contact number.
Enter Your PMS Credentials: Provide your specific PMS credentials (e.g., Guesty Secret, API Key, or token).
Once all details are accurately filled:
Click on Verify Connection.
Botel AI will securely verify your details with your PMS provider.
After successful verification, you'll be automatically redirected to confirm and complete the integration process.
Step 4: Verify and Sync
After successful authorization, your properties and reservation data will automatically sync with Botel AI.
Confirm the synchronization status on the Integrations page.
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Troubleshooting Integration Issues
If you encounter issues during integration:
Ensure your PMS credentials are accurate.
Verify that your PMS account has appropriate administrative permissions.
Check for any notifications from your PMS about connectivity or API restrictions.
If problems persist, contact our support@botel.ai team for assistance.