The Botel AI Inbox centralizes and organizes guest communications, helping property managers effectively handle guest interactions through an intuitive interface.
Main Inbox Sections:
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Message List (Left Panel)
Comprehensive Guest Conversations: Displays all guest interactions clearly, making sure every conversation is easily accessible.
Filtering Options:
All: View all guest conversations.
Not Replied: Quickly identify conversations requiring responses.
Action Needed: Highlights conversations and tasks needing immediate attention.
This organized approach helps property managers prioritize effectively and ensures timely responses to guest inquiries, enhancing overall operational efficiency.
Booking Sidebar (Right Panel)
The sidebar provides comprehensive details about each guest's reservation, offering quick access to essential information:
Booking Calendar:
Visual overview of guest stays and property availability.
Quickly identify occupied and available dates.
Reservation Details:
Check-in and check-out times clearly displayed.
Booking source (direct booking, Airbnb, Booking.com).
Guest name and contact information for easy reference.
Unique confirmation code for streamlined management.
Financial Summary:
Clear breakdown of charges, including cleaning fees and taxes.
Easy-to-review total costs for reservations.
Conversation Thread
Chronological Display: Messages arranged chronologically, enhancing clarity.
Message Types: Distinguish between automated Botel AI responses (marked as "Property") and manual responses.
Reply Box: Conveniently placed for quick and easy guest communication.
Using Botel AI’s inbox, you can efficiently handle guest interactions, significantly enhancing guest satisfaction and operational productivity.